Cancellation Policy/No Show Policy

As we are a small hotel, late cancellations and no-shows affect our business. Therefore our deposit and cancellation policy is as follows:

No Cancellation / Non-Refundable Rate

This is a 100% Non-Refundable Rate; No Refunds will be issued for any reason, including No Show.

 

Free Cancellation / Full Refundable Rate

This is a 100% Fully-Refundable Rate; Cancellation before 03:00 PM (CST) Hotel time of the arrival day will be required to receive a full refund. Contact hotel at +1 214 302 5777 or E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. before 03:00 PM of arrival day to receive a full refund.  

 

Refunds Processing

It may take up to three to seven business days for the refund to be completed if paid by Credit / Debit Card.

 

Deposits

A $20 cash deposit may be required at check-in.

 

After Check-In Refunds

Guests can request a full refund only within 15 minutes of check-in for any reason for an unused room.

(No refunds will be issued after 15 minutes or using the room – No Refunds will be issued for violating any hotel rules.)