We are closely monitoring the Centers for Disease Control and Prevention and the World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

The wellbeing of our guests and staff is of paramount importance.

Our Cancellation Policy:
In response to changing marketplace conditions, We are committed to ensuring our customers experience flexibility during these challenging times.

*For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically non-refundable, we will allow full changes or cancellation without a charge before your scheduled arrival date and time. 

*For guests making new reservations for any future arrival date, including reservations with pre-paid non-refundable rates, we will allow the reservation to be changed or canceled at no charge before your scheduled arrival date and time.

Please note that any changes to existing reservations will be subject to availability and any rate differences.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

 

Cleaning Products and Protocols: Our cleaning products and protocols which are effective against viruses, including:

Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.

Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, TV Remotes and even room keys.

Back of House: In the spaces where associates work “behind the scenes,” We are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, laundry rooms, and staff office.

Air Treatment: We are also increasing room air treatments with Ozone which is powerful to deodorize and sterilize guest rooms from any odors, mold, bacteria, viruses, and VOCs. We use this natural powerful sterilizer generator in cleansing. Ozone (O3) contains three atoms of oxygen. The third oxygen atom makes ozone extremely reactive, which readily attaches itself to other molecules. When pollutants meet ozone, oxidation reactions occur and both parties are destroyed. Ozone essentially reverts back to oxygen.

**For the most updated information, please refer to the Centers for Disease Control and Prevention (CDC) or your local health authority.**

Visit Housekeeping: COVID-19